Privacy Policy Overview and Commitment

At jorivanelixa, we are committed to safeguarding your privacy. This policy outlines how we handle, collect, use, and protect your data as you engage with our website and services. Please read carefully for a clear understanding of your rights.

Types of Information We Collect

We collect essential data to provide, improve, and personalise our services. Collection occurs primarily when you interact with our digital channels or use our website features.

• Personal identifiers such as name, email address, and contact details submitted through forms or account registrations.
• Technical and usage information, including IP addresses, browser type, device information, and session data when accessing our site.
• Cookie data and similar technologies that track your interaction with our site, improving functionality and user experience.
• Correspondence records, including messages, enquires, or feedback provided via email, chat, or support channels.

How We Use Your Data

Your personal data enables us to deliver and improve our website, enhance user experience, and communicate essential updates.

• To operate and optimise our website and digital services, ensuring accessibility and reliable performance.
• To respond to your requests, provide customer support, and address your inquiries swiftly and efficiently.
• To send administrative notifications, such as security alerts, service updates, or changes to policies.
• To analyse trends, monitor site usage, and develop new features based on aggregated data and user feedback.

Legal Basis for Processing Data

We process your personal data under lawful grounds in accordance with Australian privacy laws and international requirements.

Processing is justified by your consent, our contractual obligations, legal compliance, and legitimate business interests, always safeguarding your rights.

Information Sharing

Your information may be shared only as necessary to deliver services, comply with laws, or with your explicit consent.

• We may share data with trusted service providers under strict confidentiality and only to enhance site operations or customer service.
• Data may be disclosed to comply with legal obligations, law enforcement requests, or regulatory authorities where required by law.
• In case of business transitions, such as mergers or acquisitions, your data may be transferred with prior notice and safeguarding agreements.

Data Security

We use reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Our protocols include secure encryption, regular system assessments, and employee training. While no system can be perfectly secure, we are dedicated to ongoing improvements and risk minimisation.

Your Rights

You have specific rights over your personal data under Australian law and applicable international regulations.

• Request access to your personal data and information on how it is used or processed by our organisation.
• Ask for correction or updating of incorrect or incomplete personal data held in our systems.
• Request deletion or restriction of your data, subject to certain legal exceptions and operational requirements.
• Object to processing of your data or withdraw consent at any time where applicable without affecting prior use.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies for functionality, analytics, and enhancing your online experience. You may adjust browser settings to manage or delete cookies.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions or concerns about this privacy policy or your data rights, please reach out to our support team directly for assistance.

Policy Changes and Updates

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Your continued use of our services confirms acceptance of updated terms.